A chatbot is a software system, which can interact or “chat” with a human user in natural language (such as English, or whatever other language the chatbot has been built on). Chatbots can help inform a user, or help them with fulfilling a task. Chatbots that function through machine learning use AI to handle a wide range of conversations and requests from users. Instead of only responding to specific commands, AI chatbots can interpret a user's language to understand and meet their needs.Companies today can use chatbots to instantly communicate with customers and resolve their issues on multiple platforms, such as Facebook or their online store.

Through Chatbot development, the software can either be incorporated in your existing application or it can also act as a standalone app like Siri.