Basic chatbot technology moves the conversation forward via bot-prompted keywords or UX features like Facebook Messenger's suggested responses. AI-powered chatbots use natural language processing and leverage semantics to understand the context of what a person is saying. As the demand for chatbot software has skyrocketed, the marketplace of companies that provide chatbot development service has become harder to navigate as competition increases with many companies promising to do the same thing. Chatbot applications streamline interactions between people and services, enhancing customer experience. At the same time, they offer companies new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service.