Chatbot applications streamline interactions between people and services, enhancing customer experience. At the same time, they offer companies new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service. One of the advantages of chatbot application development is that they can support multiple languages which is especially useful for global brands. Chatbots can either ask the user which language they prefer at the beginning of the conversation, or detect the language of the user via their input phrases.

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